Pietro Gorlier in charge of Stellantis parts and service

The urbane Pietro Gorlier, a man willing to patiently sit and answer any question a journalist might have for hours (while sipping fresh espresso), has been put in charge of Stellantis’ global part and service.

pietro gorlier

While at Chrysler, Gorlier read every letter addressed to him, righting wrongs, investigating claims, and generally cleaning up any messes left by dealers, zone people, and warranty adjusters. He also pushed to have dealers modernize and provide services in ways that helped customers more—later hours, weekend openings, and fast oil changes—and led the move to checking each car’s OBDII codes up front as they were driven into the service bay. Under Gorlier, too, Mopar became a global Fiat Chrysler parts brand; and issued cars under their own brand.

David Zatz started what was to become the world’s biggest, most comprehensive Mopar site in 1994 as he pursued a career in organizational research and change. After a chemo-induced break, during which he wrote car books covering Vipers, minivans, and Jeeps, he returned with some friends to create StellPower.com, which is intended to end up as an enduring partnership. Contact him at (973) 925-6058 or check out the new junkyard/slant six book he edited.

3 thoughts on “Pietro Gorlier in charge of Stellantis parts and service”

  1. And FCA customer service will give you the run around WHILE your vehicle is broke down for the fifth time for exactly the same issue. Sorry customer service.

    Reply
  2. Here we are, several months later. Truck is still not fixed. Problem is getting worse. I keep getting an absolute run around. Apparently FCA can’t fix my truck, either by not wanting to or not having the professions to address the issue. It is time I’ve contacted an attorney. FCA does not care one bit about their customers. Once the vehicle has been paid for, you are apparently on your own. I bought this truck new in 2018. It has been in the shop more than on the dang road.

    Reply
  3. My company is sinking because I cannot get a service department to get my truck fixed. It’s been in their shop for 7 weeks. I am desperately seeking intervention with this dealership.

    Reply

Reply and be heard