In the past, former Chrysler brands have tended to be either in the top or the bottom of the J.D. Power listings, but for 2022, they are literally all over it. Dodge was just below Buick as the second most reliable car; Chrysler was below even Tesla at the other end of the scale. Indeed, for a humiliating first time, Chrysler was below Tesla, Land Rover, and, yes, Alfa Romeo. To be fair, Chrysler and Volvo were quite close.
Aside from Dodge, Stellantis had a dismal showing, with every brand falling below the industry average (in our chart, arranged to be more horizontal, the brands above the industry average are on the left; those below it are on the right.) Ram was quite close to average, in a dead heat with Honda, Hyundai, and Mercedes, and ahead of Subaru. Jeep was actually beaten by Land Rover, but in turn beat Porsche; all of these distinctions were well within the margin of error. Jeep (and Porsche for that matter) were likely not significantly different from the average—and nor was Alfa Romeo, falling even lower down the chart, between Jaguar and Tesla. Maserati, Volvo, and Chrysler anchored the bottom. No Stellantis brand took first place in any of the extremely numerous segments, though Jeep Gladiator was second place in midsized pickups.
GM’s quality improved since the prior year’s 90-day survey.
The good news in this release is that this 90-day initial quality survey measures dealer preparation and factory inspection as much as anything else. The industry average fell this year, possibly due to stop-and-start conditions at the factory as well as the usual new technologies. J.D. Power has two longer-term surveys which tend to be more representative of true vehicle quality. That said, if you want a car that pretty much works right out of the gate, Buick, Dodge, and Chevrolet are your best bets—but all had at least one problem per vehicle on average.
How can Chrysler be that low??? Charger and 300 are the same mostly! made by the same workers! and the mini Vans? I don’t hear much news of any? or a lot of recalls, nor complaints, etc? their mini is at the top of most list! something is not correct here!
How can Chrysler be that low? the 300 and Charger are the same mostly! and made by the same people! the mini vans are not full of problems! I don’t recall hearing of any recalls or if so they were minor! and the minis are at the top of most list! as the best. everyone I know loves their 300, and mini vans. what? some people can’t figure out the latest Uconnect? so they complain? our 300 has been trouble free from day one! and even with being and older design the 2022 300’s still get put on best large American Sedan list! somethings wrong with this list as far as Chrysler!
I have both a Ram and Chrysler Pacifica. Both have had problems. The biggest issue I have had is with the service department. It usually takes me at least three trips or more to get them to fix it right.
… and that is a failure of FCA as much as anyone else, because “fix it right the first time” scores should have real consequences. FWIW my dealership is staffed mainly by people with decades of experience, and once you convince them a problem exists, it gets fixed… right… the first time.
The issue is clearly the Pacifica since Charger and Challenger should have similar quality ratings as 300, and I think Pacifica sales are much higher than 300 anyway.