When a reader claimed that their dealership had gotten a number of formerly backordered parts, Stellpower had to investigate.
Stellantis had been reluctant to spend on warranty work for some time, and many parts seemed to be on semi-permanent backorder—quite aside from a relatively new policy of checking out every warranty repair, even at trusted dealerships, often requiring a personal visit before a car could be fixed.
It appears that multiple dealers have cleared out their backlog of cars and trucks waiting for parts from the company. That means customers will get their cars back; and new repairs will be faster.
The change may be due to Antonio Filosa taking over the North American leadership position; he holds weekly meetings with dealers, and has reportedly been responsive to their needs.
David Zatz started what was to become the world’s biggest Mopar site (Allpar) in 1994. After a chemo-induced 2007-2010 break, during which he wrote car books covering Vipers, minivans, and Jeeps, he returned with Patrick Rall to create StellPower.com for daily news, and to set up MoTales for mo’ tales (Chrysler history and “permanent” car and truck pages). He most recently wrote Century of Chrysler, a 100-year retrospective on the marque.
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